Terms & Conditions

These terms and conditions are intended to make sure there is a clear and fair understanding between Grahame’s Upholstery and its customers.

Our aim is transparency, honesty, and clear communication at all times.

  • About the Business:

    • Grahame’s Upholstery is a small, home-based, sole-trader upholstery business operating in New Plymouth.

    • The business is semi-retired/part-time, with limited workshop space and lifting capacity.

    • Normal working hours are Monday to Thursday 10am to 4pm.

    • Work outside these hours may occur but is not guaranteed.

  • Services Accepted

    • Operating in reduced capacity domestic upholstery, trading in recovering:

      • Dining chairs/single chairs.

      • Squabs and cushions.

      • Small upholstery repairs.

      • Refurbishing, recycling, and repurposing single chairs for sale.

    • Due to space, access, and lifting limitations, the following will not be accepted:

      • Lounge suites and couches.

      • Recliner Chairs.

      • Large or heavy single chairs including rolled armchairs.

      • Antique or heritage / deep button chairs.

    • The right to decline work that is unviable and uneconomic is reserved.

  • Estimate and Pricing

    • Due to the nature of upholstery work, the full extent of required repairs often cannot be determined until an item has been dismantled. As a result:

      • All prices provided are estimates only, not fixed quotes.

      • Estimates may be given in person.

      • Estimates are not binding and may change once work begins.

      • If additional work is identified, all effort will be made to discuss this with the customer before proceeding.

    • All chair frame repairs will be outsourced at the customers expense.

    • Material costs are additional unless otherwise stated.

    • Labour rate is $75 per hour including GST.

  • Accepting the work

    • The customer accepts that the final cost may differ from the original estimate.

    • The customer authorises necessary repairs related to the agreed work.

  • Payment Terms

    • Invoices/cash sales issued by email (Xero).

    • Payment is required within 7 days of the invoice date.

  • Communication

    • By phone or email.

    • No call-outs or home visits for measuring and quoting.

    • No quotes will be made over the phone.

    • All work will be assessed first in my workshop studio.

  • Upholstery/Wooden/Metal Frames

    • Wooden frames with signs of borer will not be considered to be reupholstered.

    • Metal frames that are bent or showing signs of weak joints will not be considered.

    • All frames for repairs will be outsourced to joiners at the customers approval and expense.

  • Health & Safety

    • Signs are to be observed at all times.

    • Customers are not permitted in the workshop without permission.

  • Consumer Guarantees Act (1993) and Fair Trading Act (1986) (updated 2026)

    • All obligations under these Acts will be acknowledged.